About Xenon
Xenon began life in 1982 as Shiners Window Cleaners, which is now our specialist window cleaning division. Our aim – to provide 100 per cent customer satisfaction – is as focused now as it was back then.
Xenon started life in 1982 as Shiners Cleaning, which is now our specialist window cleaning services division. We are proud of our core values and are committed to working only with customers who require the very best in cleaning management and whose expectations are as high as our own.
Xenon operates strategically in Central London – delivering high-quality cleaning and support services for premium office accommodation in the West End, Midtown, and the City of London. Our growth strategy targets 4 and 5-star offices in these areas, ensuring we provide high-quality services to high-profile clients.
What sets us apart from our competitors is our hard work and strong management ethic, complemented by our dedicated, professional, and well-trained workforce of nearly 700 people, all directly employed. We equip our staff with the tools they need to succeed and take pride in their work, which is reflected in our excellent client retention rate. Our directors take a hands-on approach to contract management – and visit customer sites daily to ensure our services are being delivered to the standards we have promised.
Our office and depot are in Zone 1 Central London, specifically Elephant & Castle. Unlike hired or virtual offices, this is our permanently staffed Head Office. Opposite the office is our fully equipped depot, which includes a machinery store, equipment store, reach & wash refilling station, scaffold towers, material & consumable store, and more. Our strategic location provides direct access to Northern & Bakerloo underground lines, a central bus hub, and an overground train line interchange into Blackfriars. Our stores & machinery depot is located directly opposite Head Office at 157 Robert Dashwood Way. The depot has parking for our vehicles and provides adequate storage for machinery, equipment, materials and consumable products stored on pallets at about 80,000 cubic ft. All in Zone 1.
Aside from this, we also have access to 4 satellite offices in the City & West End – enabling our Senior Management team to respond to client emergencies.
Experience in Office Cleaning
Our teams clean over 4 million square feet of office space every day in London – we know first-hand what it takes to deliver a premium service to our clients.
What sets us apart from our competitors is our hard work and strong management ethic, complemented by our dedicated, professional, and well-trained workforce of nearly 700 people, all directly employed.
We equip our staff with the tools they need to succeed and take pride in their work, which is reflected in our excellent client retention rate. Our directors take a hands-on approach to contract management – and visit customer sites daily to ensure our services are being delivered to the standards we have promised.
100+ Years of Experience
Through director input alone, Xenon can provide you with 100+ years of experience & knowledge on how to keep your offices clean, welcoming & hygienic.
Rapid Responsiveness
One of the benefits of Xenon being London-based is that we can be with you very quickly in case of emergencies or to carry out a routine quality audit for your site.
Reliable Processes
Our Quality Assured programme has been independently accredited to ISO9001 standards – giving you peace of mind on our Quality Audits, Company Systems & Process.
Core Values
Xenon strives to adhere to its core values which direct the way in which we manage our business:
- We are committed to 100 per cent customer satisfaction at all times and aim never to lose a client as a direct result of poor service
- We believe in providing a cleaning service where the quality of service delivery is driven forward by ourselves and not our clients
- We aim to create an enjoyable workplace with high cleaning standards and staff continuity through close contact with staff and clients alike
- We will manage our staff closely so as to prevent ‘situations’ developing into problems
- As a basic operating requirement, Xenon will meet all statutory obligations and responsibilities relating to our activities such as Health & Safety and employment legislation, COSHH, Electricity at Work, Manual Handling, etc.
Senior Leadership Team
Simon Baker
Commercial Director
Robert Holland
Operations Director
Robert Cookson
Customer Services Director
Claudia Varela
Divisional Director
James Piddock
XPPC Director
Eder de Oliveira
Finance Controller
Staff Training
Our Directors are members of the British Institute of Cleaning Sciences and have received expert consultation to design our very own in-house Training Academy.
Xenon has developed its own training regime which provides a consistent and methodical framework to ensure that our workforce has unified approach and performs to our high company standards. Our Cleaning Skills Workshop takes staff through detailed procedures for seven specific skill sets and is backed by a 90-page manual. No one is placed on site without thorough induction and onsite training or before we are confident they are competent to carry out their skill sets.
Once staff have completed the workshop, they are part of our programme of recognition and reward and are able to earn certificates, awards and VIP badges – the latter being a mark of excellence to wear proudly on their uniforms whilst at work.
Training does not end with induction, we run continuous in-house and on-site training to give operatives ongoing support, specific knowledge and expert skills.
Accreditations
Xenon News
Cycling from Kent to Le Mans: Xenon Director Takes on 24-Hour Challenge for Great Ormond Street Hospital Charity
At Xenon, we believe in going the extra mile - both professionally and personally. Our Director, James Piddock, took that idea to the extreme by completing an epic cycling challenge: riding from Kent to Le Mans in just 24 hours to raise funds and awareness for Great...
A Heartfelt Farewell to Sandra: Celebrating 8 Wonderful Years
At Xenon Services, our people are at the heart of everything we do. This December, we bid a fond farewell to Sandra, one of our dedicated cleaning operatives, who has been an integral part of our team since 2015. Sandra’s hard work, positive energy, and commitment to...